The Hollies Medical Centre

Intermittent Phone Issues 18/11

10:36am 18th November 2025

We seem to have regained some stability in our phone lines, we will continue to monitor and update via this thread if needed.

Thank you for your patience 

 

10:00am 18th November 2025

Unfortunately we are currently experiencing issues with our telephone system. We are unable to take calls.

For Urgent, Routine and Admin requests please use our online request tool AccuRx here: Contact us about your request - Accurx Patient Portal

We will continue to update you via this thread when possible

 

Resident Doctor Strikes 7am 14 November to 7am 19 November

The British Medical Association Resident Doctors’ Committee (BMA RDC) has announced that resident doctors in England will stage a fresh round of industrial action in November.

The five-day strike will run from 7am 14 November to 7am 19 November.

This will likely impact our appointment availability over this period.

Our staff will be working hard to make sure we help and provide care for all those who need it most. Some of you may be redirected to get care from other providers such as the Local Pharmacy, Walk In Centre and Out Of Hours HUBS

 

We appreciate your patience and understanding at this time.

The Hollies

Changes to Sample Processes from 2nd SEPTEMBER 2025!

To improve accuracy, safety, and efficiency for patients and our team, we will be changing the way we ask for your samples to be returned.

There will be a Sample Deposit Box in our front conservatory area (before you reach Reception). A form will be provided with the sample pots, and your completed form should be placed in the clear sample bags provided, along with your sample and placed in the Sample Deposit Box for a clinician to process appropriately.

If correct and accurate information is not provided with the sample, it will be rejected and discarded. A new sample will then need to be completed.

These changes will start TUESDAY 2ND SEPTEMBER 2025. New signage and instructions will be available in the new Sample Deposit Area.

Kind regards, and thank you for your continued support,

The Hollies Team

Appointments

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Hospital / Referral Waiting Times

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Current waiting times for non-urgent appointments may exceed 4-5 weeks

As the amount of workload increases throughout the country's care systems, we are dealing with an increased amount of routine / non-urgent appointment requests. As a result of this, waiting times for these appointments may exceed 4-5 weeks.

To help combat this, please make yourself aware of the most appropriate route for the care you need.

Please see the opposite video or the below website for more guidance.

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Thank you for your continued support,

The Hollies Team 

Practice News

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How to us AccuRx: Submitting a Medical or Admin Request

New ‘Hero of Health’ Walk & Talks, 1pm on Fridays!

We have partnered with Hero of Health who bring neighbourhoods together to share healthy lifestyle habits. This is where everyone can support each other to build life-long strength, fitness, health and friendships. 

Walks are suitable for all abilities and can accommodate mobility aids. No need to book - just turn up outside the surgery at 1pm.

Click on the this link to join your Hero of Health Neighbourhood WhatsApp group.

See below for specific details for the Hollies:

  • Starts from the surgery at 1pm on Fridays.
  • Finishes at Lottie on the Edge Cafe, 14 Union Road, Nether Edge, S11 9EF
Hero of Health
Page last reviewed: 18 November 2025
Page created: 26 September 2019